Terms of Service

1. Company Information

Company Name: NatureFlame Manufacturing Co., Ltd.

Business Type: Professional manufacturer and OEM/ODM supplier of charcoal BBQ grills and fire pits

Address: Jinyun District, Zhejiang, China

Contact: +86 13757858068

2. Acceptance of Terms

By accessing and using our website, products, or services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

3. Services Description

NatureFlame provides the following services:

• Manufacturing Services: Production of charcoal BBQ grills and fire pits
• OEM/ODM Services: Custom product development and manufacturing
• Wholesale Services: Bulk product supply to distributors and retailers
• Brand Customization: Logo branding, packaging design, and custom solutions

4. Business-to-Business (B2B) Terms

4.1 Eligibility

Our services are primarily intended for business customers, including but not limited to:

• Outdoor equipment brands and distributors
• E-commerce sellers and retailers
• Wholesalers and importers
• Garden and DIY equipment distributors

4.2 Quotations and Pricing

• All quotations are valid for 30 days unless otherwise specified
• Prices are subject to change based on material costs, order quantities, and customization requirements
• Final pricing will be confirmed in writing before production begins

4.3 Minimum Order Quantities (MOQ)

Minimum order quantities vary by product type and customization level. MOQ requirements will be specified in quotations and must be met for order processing.

5. Product Quality and Compliance

5.1 Quality Standards

All products are manufactured according to:

• International quality standards
• CE compliance for European markets
• US market safety requirements
• Customer-specified quality parameters

5.2 Product Inspection

Customers have the right to inspect products before shipment. Any quality issues must be reported within 7 days of delivery for resolution.

6. Intellectual Property

6.1 Customer Designs

We respect customer intellectual property rights. Customer-provided designs, logos, and specifications will be kept confidential and used solely for the intended manufacturing purpose.

6.2 Our Intellectual Property

Our proprietary designs, manufacturing processes, and technical documentation remain our intellectual property and may not be reproduced without written permission.

7. Payment Terms

• Payment Methods: Bank transfer (T/T), Letter of Credit (L/C), or as agreed
• Payment Schedule: Typically 30% deposit, 70% balance before shipment
• Currency: USD or as mutually agreed
• Late Payments: May result in production delays or order cancellation

8. Shipping and Delivery

8.1 Delivery Terms

Delivery terms will be specified in each contract (FOB, CIF, etc.). Lead times vary based on order complexity and quantity.

8.2 Risk Transfer

Risk of loss transfers to the buyer according to agreed Incoterms. We recommend appropriate insurance coverage for international shipments.

9. Warranties and Disclaimers

9.1 Product Warranty

We warrant that products will be free from manufacturing defects for a period specified in individual contracts, typically 12 months from delivery date.

9.2 Limitation of Liability

Our liability is limited to the replacement or repair of defective products. We are not liable for indirect, consequential, or incidental damages.

10. Confidentiality

Both parties agree to maintain confidentiality of:

• Product designs and specifications
• Pricing information
• Business strategies and plans
• Customer lists and market information

11. Force Majeure

Neither party shall be liable for delays or failures in performance due to circumstances beyond reasonable control, including natural disasters, government actions, labor disputes, or material shortages.

12. Dispute Resolution

Any disputes arising from these terms or our business relationship shall be resolved through:

1. Good faith negotiation between parties
2. Mediation if negotiation fails
3. Arbitration under the rules of the China International Economic and Trade Arbitration Commission (CIETAC)

13. Governing Law

These Terms of Service are governed by the laws of the People's Republic of China. Any legal proceedings shall be conducted in Chinese and English.

14. Modifications

We reserve the right to modify these terms at any time. Updated terms will be posted on our website with the effective date. Continued use of our services constitutes acceptance of modified terms.

15. Contact Information

For questions about these Terms of Service, please contact us: